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Customer Care

We're here to help you every step of the way

Payment Methods

We accept the following credit/debit cards and payment services:

Credit & Debit Cards

VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and online/in-store payments.

Paying with a credit card is the safest and most secure way to pay; both the customer and the business are protected from fraud.

Bank Wire Transfer

We also accept bank wire transfers. If you would like to pay via this method, please contact us so we can manually process your order.

Payment in full is required before production begins for all orders with a custom setting option.

You are welcome to contact us Monday-Friday at +61 420 790 930 between 9AM and 6PM if you have any questions about ordering an item or our accepted payment methods.

Additional Verification For Orders

As a protocol to protect both our customers and business, we do require additional verification for international orders. For those orders, we will need a copy of a photo ID and the credit card used.

Privacy Guaranteed

We do not use or distribute this information to any other parties. Your personal information is kept strictly confidential and secure.

Shipping, Insurance and Liability

We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase, your item will be sent via courier services.

Address Verification

All client details, including shipping addresses, must match the authorization information of the credit card used. If you would like your shipment sent to a non-confirmed address, you can arrange to add an "alternative confirmed address" with your credit card company.

Signature Required

Signature is REQUIRED for all deliveries. Customers are responsible for all items after the package has been signed for.

Wire Transfer Flexibility

If paying by wire transfer we will ship anywhere you request.

Please call us at +61 420 790 930 or email us if you have any questions regarding shipping.

Contact Information

Ceylon Peacock Sapphires

Business Hours: Monday - Friday, 9AM - 6PM

Phone: +61 420 790 930

Email: info@cpks.au

WhatsApp Available: Chat with us instantly for quick answers to your questions.

Need Assistance?

Our dedicated team is ready to help you with any questions or concerns.